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April 19, 2005

Verizon Wireless' Support Is Best - Survey

Courtesy of Mobile Pipeline

A report released Tuesday found that Verizon Wireless came in first followed closely by T-Mobile in terms of the satisfaction of customers who call in for help.

The report by Vocal Laboratories, a customer service consulting firm, found that Verizon received an "A" ranking from its customers on caller satisfaction and a "B" in call completion. T-Mobile, which previously had received an "A" in caller satisfaction, received a "B" this time and also received a "B" in call completion.

Cingular received a grade of "C" in both categories and Spring received a "C" in caller satisfaction and a "D" in call completion.

"Long hold times and the inability to get to a customer service representative quickly are still very common customer service complaints among the phone companies," Peter U. Leppik, Vocal Laboratory's CEO, said in a statement. In particular, one of the most common complaints was how difficult it was to get to a live customer service agent, according to the company.

The information was gathered between January and the end of March, according to the company.

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